Intensive Housing Management
What is 'Intensive Housing Management'?
Intensive Housing Management (IHM) is a specialised approach to housing management that distinguishes supported housing landlords from general needs landlords. The primary objective of IHM is to ensure the long-term sustainability of tenancies, taking into account the unique needs and requirements of each tenant. By providing a comprehensive range of services, IHM enables tenants to maintain their independence, stability, and quality of life.
Exploring Intensive Housing Management Services
This section delves deeper into the comprehensive range of Intensive Housing Management solutions offered by Westview Housing.
Tenancy Sustainment
Westview Housing's Tenancy Sustainment services provide supportive interventions to help tenants overcome challenges, such as rent arrears, anti-social behaviour, and property damage, to maintain stable and secure housing.
Service Charges
Westview Housing levies service charges to cover the costs of additional amenities and maintenance, including gardening, communal area cleaning, window cleaning, pest control, and periodic redecoration, to ensure residents' accommodations remain comfortable and well-maintained.
Anti-Social Behaviour
Westview Housing defines anti-social behaviour as actions that cause or may cause harassment, alarm, or distress to individuals outside of the household. We take a proactive and collaborative approach to address such behaviour, working closely with tenants, neighbours, local authorities, police, support providers, and other stakeholders to ensure effective management and resolution.
Rent Payment Support
Westview Housing emphasises the importance of timely rent payments as a fundamental condition of the tenancy agreement, and offers supportive services, including Housing Benefit claims assistance, personalised payment plans, and collaborative efforts with local authorities, to help tenants overcome any payment difficulties.